Care Line: 1300-88-7585

Floordepot2u.com

FLOOR DEPOT 2U.COM


FLOORDEPOT2U is an online flooring store solely operated by FLOOR DEPOT Group of Companies. FLOODEPOT2U is the 1st ONLINE flooring platform providing online consumers the simplicity of owned a flooring with few easy steps, Search. Select. Shop experience. The online store opens up the possibilities to get a new flooring from home & allow user connect to a new experience when purchase online with wide selection flooring available for searches. The platform is integrated with engaging product visuals and information you may find adequate to purchase safely online.

Being part of the main industry players, FLOORDEPOT2U ensure products offers to the market are at premium quality. We supply laminate flooring with assurance toward strong brand promise of high quality with unique properties, suitable for residential and commercial areas. The New Generation Laminate Flooring has always been the flagship of modern laminate technology. Focus entirely of flooring, each flooring generation made to serve its individual purpose and improvement of past technology.

More details
http://www.floordepot.com.my/products.asp

FLOOR DEPOT is built with strong retail background, FLOORDEPOT 2U understand the value of time to online consumers as well, and made operations hours beyond usual and made flooring purchase accessible to the market especially this online store operates 24 hours / 7 days, allow online consumers purchase the right flooring at their most convenient hour, both daytime and night.

FLOORDEPOT2U is committed to keep the principle to make each order arrive on time and to the request of online consumers the best preferred timing they need. The service made process easy for homeowners and each delivery are assured to transit safely; in good condition, to your preferred shipping address. A minimal handling fee are complete with door-to-door delivery ensure delivery right to the door stop and to the right room.

Aside supply material, FLOORDEPOT2U extends the services by providing installation service at reasonable price and made this a one-stop solution to all online consumers. The online store assured data protection & all sensitive information stored without disclosure to any of third party usage purposes. FLOORDEPOT2U believe the safety and security practice are equally important to make online consumers feel a level reliability while using the services offer online. In addition, each payment transaction via online are processed online by local banking companies and assured payment are well transit to merchant. 

PRODUCT

The online store offers various options of flooring with its own feature, advantage and benefit. Product offers though FLOORDEPOT are available either on online store and or traditional brick and mortar. Through selection of product to features differently than retail business,  FLOORDEPOT focus on meeting the market demand by integrate the online store with functions that allow online users to place order in advance. In circumstances whereby some products are out of stock and newly launched product, with this function it online consumers can take control with equal flexibility when placing order online. We prioritize demand and ensure online users gets the flooring pre-recorded to us and put our customers at top of mind.

FLOORDEPOT2U sub category products were created to solve market needs to keep existing floorings looking at its best such as oil wax and mop. These merchandise and other related non-flooring products available at exclusively for online consumer helping to slow the effect of wear and tear conditions. FLOORDEPOT2U always value online consumer and strive to offer more non-flooring and reach more benefit for being part of FLOORDEPOT2U subscribers. Looking into market needs, the online store constantly enrich of more non-flooring products for seasonal basis and surprises to online consumers.

Ever wonder what styles suits your home that makes your buying process longer than it feels. As part of the service extension, FLOORDEPOT2U suggest a way to order free flooring samples from online store to remove the hassles to keeping shopping around. Online consumers can experience a first-hand matching your home with samples & seeing the true quality, feel the surface, the structures, and beauty of laminate flooring of your choice.

FLOORDEPOT2U realize that any flooring purchase made can be for a long term, and the intention create for online consumers to make the right choice with the right flooring. The services offer are to provide a convenience of post the online consumers a sample at minimal courier fees that look likely or interested in buying. It is hard to make a decision on purchasing a new floor just from an image on website, and with this service offer a fast, efficient flooring sample service to simplify online consumers buying process. To make shopping experience more real life, it is a method ensures that you order the right flooring for your home. For more details your may register and select sample that is right for your home.

 

GUARANTEE OFFER

FLOORDEPOT2u is committed to offer online consumer with pricing that reasonably in material purchase with do-it-yourself initiative. Be it to control budget for a makeover or excitement of consumer to build own floor give us more reason to offer online at best bargain.

The online store transaction serve as a centre to capture the transaction from online consumer, with customers paying the price via online, stocks are automatically locked and price are protected although promotional period of certain flooring ended. FLOORDEPOT2U ensure all product promoted are fair across online across to all and encourage customer to purchase as selected stocks are in limited quantity. However, keeping the online consumer to have different variants of products and promotion the online store will on and off introducing keep the pricing low price every weeklong.

The online store incorporated a feature that customer can trace our promotion and be fully alert of promotion period. The promotional clock countdown offers you to control to get the bargain plus provide you the estimate time lock in the products you likely to purchase.

 

SECURE OPERATION

Overall, FLOORDEPOT2U create a flow of communications ensure you order are process in the correctly. Online consumers can assure that doubt or queries relate or roadblocks to your purchase, there is always a right channel for customer to raise concerns before any execute any transactions.

The online store is packed with information or any doubt, FLOORDEPOT2U are manage by team feedback your questions real time with chat online feature bringing your problems to customer care representative for a solution.  The messengers featured text writing and with response from the right representatives.  However, concern on flooring solutions would take part of the research time before further investment in flooring and with dedicated customer care line, online consumer can speak directly if any doubt of clarifications of products and service that is offer online. The customer care line is sure to operate from 8 am to 8 pm, including Saturday and Sunday.

The concern of flooring always incurs a sum of money via online transfer. FLOORDEPOT2U is incorporated with safe payment gateway and this always been the most important aspects to make online consumer feel secure while placing order online. Each genuine payment will go through the bank for further clearance from authorize appointed bank by FLOORDEPOT2U.

The solutions offer by FLOORDEPOT is a complete experience is easy defined in few simple steps; Flooring, Fitting, and Fixing. A one stop solution we assured to assist to from picking the flooring, choosing the preferred fitting accessories such as profile and skirting, and the right installation method you with to engage FLOORDEPOT to complete.

 
FLOOR DEPOT E-WARRANTY REGISTRATION  PROCESS
 
At FLOOR DEPOT, we are dedicated to providing you with the best customer experience. By following a few quick steps to register, you can experience quicker service and future warranty claim purpose.
 
1. Download FLOOR DEPOT latest`s Mobile App at App Store / Google Play Store by enter "FLOORDEPOT2U"
2. Log in the FLOOR DEPOT Mobile App click E-Warranty Registration
3. Fill up the E-Warranty Registration Form and proceed the next follow the instruction. 

SALES TERMS AND CONDITIONS

1. Interpretation
‘Customer’ shall be the person who accepts a quotation for the sale of goods.
‘Goods’ shall be the products which the Company is to supply to the customer.
‘Company’ shall FLOOR DEPOT GROUP OF COMPANIES.
‘Completion’ shall be the ¬final date at which the products are installed.
‘Contracts’ shall be contract for the good and services offered by the Company.
‘Installer’ shall be the person sent by the Company to ¬fit the floor.
‘Price’ shall be the total price for the goods and services offered by the Company.
‘Installation Service Delivery Note (ISDN)’ shall be where the customer signs that he/she is satis¬fied with the installation and no faults are found in the work.

2. Basic of the sale
(a) The Company shall sell and the Customer shall purchase the Goods and Services as detailed in the Contract and is mutually agreed by the Company and the Customer. The Customer shall read these terms and conditions thoroughly before signing and agreeing to the Contract to ensure he/she understands the basis of the Contract. If the Customer has any confusion over any of the terms and conditions or the Contract he/ she must clarify before they sign the Contract.
(b) The Customer`s signature on the Contract constitutes as a legally binding order by the Customer but no by the company until a full survey of the area has been carried out.
(c) Only the work detailed in the Contract will carry out by the Company at the time of installation and at the Price agreed on the Contract. Any additional work carried out will be at an additional cost agreed by the Customer.

3. Description of Goods and Order
(a) A sample of the Goods shall be shown to the Customer and agreed before installing takes place. If there are and disputes over the Goods, or should they be different to those that were ordered, this must be pointed out before installation begins. Any stipulations after this point will be the fault of the Customer and not the Company and shall only be rectifi¬ed with cost to the Customer.
(b) Although every care has been taken in choosing the very best quality of  flooring however it will vary slightly from sample to sample. Natural  flooring will contain knots and markings. These are not faults in the planks containing small natural knots and marking will not be changed. Only damaged planks will be changed. Natural flooring, particularly Solid Wood and Engineered Wood, are subject to change in room humidity, hence seasonal movement and shrinkage gaps. These are unavoidable and are to be expected.
(c) All flooring materials remain the property of the Company until the ¬final balance has been received from the Customer. The Company reserved the rights to collect all materials should there be any dispute with the final balance.

4. Price
(a) The Customer shall agreed to pay the Company the Price as agreed by the Customer. This Price shall remain fi¬xed for 30 days from the date of the Contract. The Company reserves the rights to change the Prices of its products/ services from time to time to reflect the change in living costs.
(b) The Price quoted is on the agreement that the full survery will ¬find no faults or hindrances i.e damp, before installing takes place. Any unforeseen obstacles could result in the termination of the contract or new pricing. The Price quoted, unless otherwise specifi¬ed or agreed, is based upon the cost of wages, materials, plant hire, taxes etc prevailing at the date of this Contract. The Company reserves the right to amend the Contract by the net amount of any extra costs arising or incurred by the Company occurring before completion of the works as speci¬fied in the Contract. Due to any factors beyond the control of the Company such as without limitation any unforeseen structural works, conditions requiring repair as uncovered, or advised by the Company prior to ¬final installation of the Goods, any change in delivery dates, quantities or speci¬fications for the Goods which is requested by the Customer, any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions regarding pre-existing site conditions.

5. Terms of payment
(a) All Flooring Materials & Services Price shall be paid for before delivery or any other installments or credit approved by the Company.
(b) In the event that any of the installments payable shall not be paid within 7 days of the due date the whole of the balance of the price shall become immediately due together with the interest thereon which interest shall accrue on any outstanding balance at the rate of 10% per annum above the current BLR until payment in full is made.
(c) Should the Installer deem that the floor cannot be installed at the time of survey because of structural problems or damp, etc, the Installer will recommend how to rectify the problem and, on agreement with the Customer, the payment will be kept until a time when floor can be installed.
(d) In the event of fi¬nal payment dispute, the Customer & the Company shall conduct joint ¬final site measurement to ascertain the fi¬nal amount of payment of which must subject to 10% material wastage factor on top of the net measurement derived.

6. Installation and Completion
(a) Installation of the Goods shall be undertaken by the Company strictly in accordance with the Contract and these terms and conditions.
(b) The Customer must ensure ALL areas are cleared prior to installing. If areas are not cleared, the Company takes no responsibility for damage that may occur to furniture, walls, doors etc as a result of the Installer does refuse to install the floor due to the areas not being cleared, the Company will arrange another time for the Installer to return to install the floor. This will therefore incur an additional cost to the Customer for time rescheduling and wages.
(c) The Customer must ensure ground floor waterproof system has been done prior to the installation of wooden types flooring.
(d) The Customer has to supply installation required electricity and water at no cost to the Company.
(e) Completion of the Contract shall take place on completion of the installation and the Customer will sign the ISDN. Once ISDN has been signed, Customer are legally binded by these terms and conditions. Any scratches and marks found in the floor that have been caused by the Installer will only be recti¬fied if pointed out to the Installer before the Customer has signed the ISDN. Any scratches noticed after this time i.e. the following day, will be assumed to be the fault of the Customer and will not be recti¬fied at no cost to the Customer. Therefore, it is requested that the Customers take time to check the floor before they sign the ISDN. Wooden type flooring is a delicate material and will result in scratches if improper maintenance & care.
(f) Any changes to the original Contract will be agreed and ISDN signed with the Customer before they are carried out. Any disputes after this ISDN signed will not be recti¬fied at no cost to the Customer.
(g) Due to the cost of loading and landfi¬ll tax, all types of old floor materials that were uplifted in order for the new floor to be laid, will not be removed by the Installer. It is up to Customer to dispose of his/ her own waste. Rubbish will only be removed if this has been costed into the Contract.

7. Company`s rights to cancel
The Company may cancel this Contract at any time on 7 days in written notice to the Customer. In this event, the Company will pay the Customer on the cancellation of no more than the Contract value, unless the cancellation was by reason of any act of default of the customer.

8. Warranties and Liabilities
(a) In addition to the Customer statutory rights, the Company warrants that the Flooring Materials will be free from defect. Please refer to warranty sheet for detail.
(b)The Company shall be under no liability whatsoever in respect of any defect arising from subsidence, building movement, storm damage, fair wear and tear, domestic pet or vermin damage, willful, or accidental damage, negligence, abnormal working conditions, misuse or alteration or repair of the flooring materials without the Company`s approval.
(c)The Company shall be under no liability whatsoever in respect of any damage or deterioration in the flooring materials where any intermittent, prolonged, or chronic contact with excessive moisture or humidity, or free water has occurred or been permitted, even unknowingly, by the Customer.
(d)The Company shall be under no liability under the above warranty, condition or guarantee if the Price of the Contract is not paid on the due date from the date that the payment was due until such time as the price is paid in full. The Customer`s statutory rights are not affected. If the Customer has any doubts as to their statutory rights they should seek independent legal advice.

9. General
(a) Any dispute, controversy or claim arising out of or relating to this Contract, or the breach, termination or invalidity thereof shall be settled by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration.
(b) The Company reserves the rights to change these terms and conditions from time to time. This will not affect the terms and conditions that are agreed by the Customer at time of purchase.


REFUND & EXCHANGE POLICY
 

You can return item(s)by submit a proof of purchase (ie: order receipt) and stated return quantity to our customer care via email sales2u@floordepot.com.my or whatsapp019-988 7585

Within 14 days from the received date, you can return the item(s)

  • to our appointed installerat site or;
  • to FLOOR DEPOT express outlet (own cost)

Return item(s) exclude:

  • Damaged and used
  • Opened packaging
  • HOT SPOT
  • Clearance
  • Pre-book
  • The returnrequest is subject to the verification of proof of purchase
  • The refund will take approx. 30 days from the return item(s) received
  • The refund made via bank cheque or direct bank-in

To check return and refund status, you may contact our customer care via email sales2u@floordepot.com.my or whatsapp019-988 7585 or call 1300-88-7585

EXCHANGE

You canexchange item(s)by submit a proof of purchase (ie: order receipt) and stated exchange quantity to our customer care via email sales2u@floordepot.com.my or whatsapp019-988 7585or call 1300-88-7585

·         Exchange accepted prior item(s) delivery

·         Exchange accepted with same series and price

·         Exchange accepted for higher price item(s)

FLOOR DEPOT reserves all rights to change and amend the Return/Refund/Exchange requestwithout prior notice

 

DELIVERY AND TIMING

We understand how important it is that your order arrives promptly. All online order and successful payment transactions are securely wired through a payment gateway, iPay88. To ensure zero fraud cases, each delivery will subject to payment clearance into FD2U.com accounts that are from local banking companies. Payment clearance may from different bank to bank, and with trust we commit to deliver with flexibility & reliability in every order of yours according to your desired schedule. If any reschedule required, call our team and we will be glad to assist your request. 

 

We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

 

With items delivered by FD2U.com, we don’t just drop your orders at the door. We pre-inspect the item before it’s delivered. Making sure it’s perfect for you. Our service team will then deliver your new floorboards inside your home, unload and place it in your room of choice, and install as needed.  Our service team will also remove all packing material, leaving you with nothing but a beautiful room.

 

 FLOOR DEPOT CUSTOMER PRIVACY STATEMENT

Introduction

FLOOR DEPOT is committed to the protection of your Personal Data and takes the matter of protecting your  privacy as a high priority matter. This Privacy Statement explains the general terms on how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 ("PDPA").

What Personal Data do we collect?
The types of Personal Data that we collect directly from you or from third parties may include (but not limited to) your name, delivery address, purchase history details, credit/debit card number and expiry date, billing address, telephone numbers.

How do we collect your Personal Data?
This Privacy Statement covers any Personal Data provided to us:
•    When making a purchase with us;
•    Via FLOOR DEPOT2U online sites operated by FLOOR DEPOT;
•    Under any other contractual agreement and/or;
•    Via FLOOR DEPOT point of sales i.e. concept store, branches, dealers.
Some of the other ways we may collect Personal Data also include (but is not limited to):
    -    Via telephone,letter,fax,email;
    -    When you visit our website or one of our affiliated or branches websites;
    -    When you contact us in person;
    -    When we contact you in person; or
    -    When we collect information about you from third parties.


How do we collect your Personal Data from our online store?
-    User Feedback Form
Our Customer Care Feedback Form requires you to give us contact information (e.g. your name and email address) so that we can respond to your comments. We use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you where necessary. Demographic and profile data are also collected at our site. We use your Personal Data to tailor your experience at our site by showing you contents that we think you may be interested in contents according to your preferences.
-    Information on Cookies
A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

What do we use your Personal Data for?
We may use your Personal Data for the following purposes ("Purpose"):
    -    To facilitate your flooring purchase arrangements;
    -    To send you promotions and information on latest products and services;
    -    To comply with any legal or regulatory requirements.

Accessing/Limiting/Correcting/Updating your Personal Data
You may request to obtain information of your Personal Data, limit the processing of your Personal Data and also update or make amendments to your Personal Data as below:
•    For online registered customers, you may login to www.floordepot2u.com online account and update your Personal Data; or
•    For every other customer, you may forward your request to enquiry@floordepot.com.my. We will endeavour to provide the information back to you as soon as practicable; however we also reserve the right to validate all requests for the authenticity of the request.

Withdrawing Consent
Please note that it is obligatory for us to process your Personal Data, without which we will not be able to make flooring purchase or order arrangements for you and keep you updated about our future, new and/or enhanced services and products.
Nonetheless, you may stop receiving promotional activities by:
•    unsubscribing from the e-newsletter;
•    editing the relevant account settings to unsubscribe; or
•    sending a request to enquiry@floordepot.com.my

To whom do we disclose your Personal Data?
We will not trade or sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties who may be located within or outside Malaysia for the fulfillment of the Purpose:
-   Credit card verification providers, data warehouse and other third parties in order to process your purchase transactions;
    -    Legal bodies as permitted or required by law such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction.

How long may we retain your Personal Data?
We will not retain your personal data longer than necessary for the fulfillment of the Purpose. However, relevant Personal Data may be retained subject to the conditions below:
•    As and when required under legislation; or
•    Where legal actions have arisen and are pending.

Notification of Changes
Please note that this Privacy Statement may be amended from time to time in accordance to applicable laws and regulations and such variations may be applicable to you.
The latest version of this Privacy Statement will be made available to all customers. Do revisit our website from time to time for updates on our Privacy Statement.

Contact
For any queries, concerns or complaints in relation to our handling of your Personal Data, please contact us at enquiry@floordepot.com.my